大家都知道，亞馬遜是一個非常重視買家購物體驗的平臺。作為賣家，總有各種買家因為各種原因要求退款，雖然亞馬遜比較偏向客戶體驗，但賣家也要利用規(guī)則來維護自己的正當權益。怎樣處理好退款問題就需要非常謹慎了。
做亞馬遜之前要了解它的規(guī)則才能知己知彼，百戰(zhàn)不殆！想處理好退款問題，必須要清楚亞馬遜的退款政策。
Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment. Most items sold on Amazon.com follow our general returns policies, but some products have different policies or requirements associated with them.
亞馬遜及在亞馬遜上的賣家為買家提供一個收到貨物30天以內(nèi)的退貨服務，大多數(shù)在亞馬遜出售的商品遵循亞馬遜的通用退貨政策，但仍有一些商品具有不同的退貨政策和要求。
Seller Return Policy
When you order from a third party seller, your return will be sent to back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary. You can view each seller's return policy in the Online Returns Center.Shipping and handling charges for returning items shipped by a seller are borne by the buyer.
If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a trackable shipping service. For items below $75, we suggest delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee.
賣方退貨條款
當您在第三方賣家上下單（即不是亞馬遜自營，而是亞馬遜平臺上的賣家），買家的退貨將直接退換給賣家而不是亞馬遜網(wǎng)站。雖然許多賣家的提供的退貨政策和亞馬遜網(wǎng)站的完全相同，但是仍有一些賣家的退貨政策有些差異。買家可以在在線退貨中心查看每個賣家的退貨政策，由退貨產(chǎn)生的手續(xù)費和運費須由買家承擔。（如果退貨地址是國際地址，運費則是由賣家出）
如果訂單價值等于或超過100美元，請為商品進行投保并且采用具有簽收方式的運輸服務。商品價值超過75美元一定要通過可追蹤的快件服務來退還給賣家（就是一定要有Tracking number），對于價值低于75美元的貨物，我們建議您通過美國郵政的遞送確認服務。如果包裹沒有到，您就不必采用有追蹤號的服務來退貨或者如果您用拒收的方式來退貨，你將不在A-Z保障條款的保障范圍內(nèi)。
CellPhones with Service
For return policies for Amazon Wireless 2-year contacts or AT&T Next plans,see About Our Return Policy
手機服務
對于亞馬遜無線的2年合約以及參與ATT運營商的下一個計劃的退貨政策，詳見（我們的退貨退款）。
Gamesand Software Downloads
Gamesand software downloads are not returnable after purchase.
Forinformation about returns policies specific to Kindle or Kindle Digital items.
游戲和軟件下載
游戲和軟件下載在購買以后不支持退貨。
對于kindle和kindle數(shù)字產(chǎn)品的特殊保修政策，請在kindle退換政策中查看。
Pre-Paid Phone or Game Cards
PayAs You Go(or prepaid)phone cards or prepaid game cards(World of Warcraft,Xbox 360 Live,Wii Points,etc)are not returnable to Amazon.
預付費電話以及游戲卡
亞馬遜不支持PAY AS YOU GO以及預付費電話卡和游戲卡（世界戰(zhàn)艦，XBOX360實況，WII點卡等等）的退貨。
Grocery and Wine
Groceryitems(including Prime Pantry items)and wine are not returnable to Amazon butmay be refunded.
While most wine is not returnable,contact the seller to learn more about their return policy.
雜貨和葡萄酒
亞馬遜不支持雜貨（包含基本的餐具）和葡萄酒的退貨，但可以保留貨物并且退款。
許多葡萄酒是不支持退貨的，請聯(lián)系賣家去咨詢他們的退貨政策。
Automotive Items
If you have purchased an automotive item shipped from and sold by Amazon.com that is defective and is covered by a manufacturer’s published warranty,Amazon wil leither replace the item or refund the cost of the item for the life of the published warranty.
如果您購買了由亞馬遜出售以及運輸?shù)钠囅嚓P物品出現(xiàn)了缺陷或者瑕疵，并且該商品在制造商所公布的保障條款之下，亞馬遜將給買家替換商品或者在公布的保修期內(nèi)給予退款.
Computers(laptops and desktops)
All computers sold by Amazon.com are supported by the computers manufacturers warranty.
In the unlikely event that a computer appears to be defective,please contact the customer support network for the computer manufacturer to have it servicedunder warranty.
電腦（筆記本和臺式機）
所有由亞馬遜網(wǎng)站所出售的電腦均享受制造商的保修政策。
在極少情況下您的電腦出現(xiàn)問題，請在保修期內(nèi)聯(lián)系電腦制造商的在線網(wǎng)絡服務來讓他們給您提供服務。
Baby items (excluding clothing sizes 0-24 months) can be returned within 90 days of receipt of shipment. Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
Baby products fulfilled by Amazon qualify for free return shipping. The product is eligible for free return shipping if the item detail page includes "Free Returns" messaging. If your return is not a result of an Amazon error, we will not refund the original shipping fees.
嬰兒用品
嬰兒用品（除了0-24個月的衣物）可在買家簽收后90天之內(nèi)退貨。注意：吸奶器退貨必須要在工廠封口完整以及包裝完整的原始未使用過的狀態(tài)下退貨（不影響二次售出）
亞馬遜配送的嬰兒產(chǎn)品履行嬰兒產(chǎn)品符合免運費退貨，如果該產(chǎn)品的詳情頁面寫有免運費退貨的信息，則可以享獲免運費退貨，如果不是因為亞馬遜的錯誤而導致的退貨，我們將不退還原來的運費。
Fine Art items with a value of $75 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
Any Fine Art item returned without original documentation will be rejected.
Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.
Before sending a Fine Art return, photograph the item for your records.
對于價值超過75美元的收藏品和藝術品，應通過可追蹤的物流方式退回，如果超過500美元，必須給產(chǎn)品投保。
所有的產(chǎn)品包裝物（盒子等等）和鑒定以及估價證書必須一并退回。
未隨附有原始證明文件的任何藝術品退貨將不被接受。
藝術品在遞送后出現(xiàn)損壞以及被改變狀態(tài)的將不被接受退貨。
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